Frequently Asked Questions
Most frequent questions and answers
At Furry Castle, we strive to deliver your order as quickly as possible. The estimated delivery time is typically mentioned on the product page or during the checkout process. It usually takes 3-7 business days for domestic orders within India. However, please note that delivery times may vary depending on your location and any unforeseen circumstances.
We offer free shipping on all orders above a certain value. For orders below that threshold, a nominal shipping fee is applicable. The shipping charges will be clearly displayed during the checkout process, and you can review them before confirming your purchase.
Currently, we only provide shipping within India. We do not offer international shipping services. However, we are constantly working to expand our reach and may consider international shipping options in the future.
Yes, you can track your order with the help of the tracking number provided to you via email or SMS. Once your order is shipped, we will share the tracking details with you, allowing you to monitor the status and progress of your shipment.
We want you and your furry friends to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact our customer support within 48 hours of delivery to initiate the return or exchange process. For further details, please refer to our dedicated Return and Exchange Policy page.
Orders can be tracked through our whatsapp chatbot as well.
Yes, you can cancel your order if it has not been shipped yet. However, once the order has been dispatched, we cannot cancel it. To cancel an order, please reach out to our customer support as soon as possible, providing your order details.
Our customer support team is available to assist you with any queries or concerns. You can contact us through the “Contact Us” page on our website or reach out to our dedicated customer support email or phone number provided in the “Contact Us” section.
At Furry Castle, we accept various payment methods, including credit/debit cards, net banking, and popular digital wallets. During the checkout process, you will be able to choose the payment option that suits you best.
We understand the importance of your pet’s safety and well-being. At Furry Castle, we source our products from trusted and reputable brands that prioritize pet safety. Additionally, we provide detailed product descriptions and ingredient lists to help you make informed decisions. If you have any specific concerns, feel free to reach out to our customer support for further assistance.
To ensure timely delivery, we process orders quickly. However, if you need to change your shipping address, please contact our customer support immediately. While we cannot guarantee that the address can be changed, we will do our best to assist you.
We frequently offer discounts and promotions on selected products. To stay updated on our latest deals, we recommend subscribing to our newsletter or following us on social media. Additionally, keep an eye out for any ongoing sales or special offers displayed on our website.
Yes, we provide size guides for pet apparel and accessories on the respective product pages. These guides offer measurements and recommendations to help you select the appropriate size for your pet. If you need further assistance, feel free to reach out to our customer support.
Unfortunately, we cannot guarantee specific delivery dates or times as they are dependent on the courier services we utilize. However, you can track your shipment using the provided tracking number to get an estimated delivery timeframe.
Due to various reasons, such as legal regulations and safety concerns, there might be restrictions on shipping certain products, including hazardous materials or live animals. We adhere to these restrictions and will notify you if any items in your order cannot be shipped.